Effective Date: 1st Sept. 2024
At Joyjet, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how Lixao Rich Media ("we", "our", "us") collects, uses, and safeguards your information when you visit joyjet.com ("the Website"). This policy complies with the General Data Protection Regulation (GDPR) and other applicable French data protection laws, including the Loi Informatique et Libertés.
1. Data Controller
The data controller responsible for your personal data is:
- Company Name: Lixao Rich Media
- Registered Address: 14 rue Froissart, 75003 Paris, France
- Contact Email: contact[@]joyjet.com
2. Data We Collect
We may collect and process the following types of personal data when you interact with our Website:
- Identification Data: Name, first name, email address, phone number.
- Technical Data: IP address, browser type, operating system, device type, and browsing behavior.
- Transactional Data: Order history, service requests.
- Communication Data: Information you provide when contacting us via forms, email, or other communication channels.
3. Methods of Data Collection
We collect data through various methods, including:
- Contact Forms: When you fill out a form to contact us or request information.
- Google Analytics: An analytics tool used to understand how visitors interact with our Website.
- Calendly: An online scheduling tool for managing appointments.
- Mailchimp: A tool used for managing our newsletters and email marketing communications.
- Cookies and Similar Technologies: To enhance user experience and analyze website usage.
4. Purpose of Data Processing
We process your personal data for the following purposes:
- Customer Relationship Management: To respond to your inquiries and provide the services you request.
- Marketing and Communication: To send you newsletters, promotional offers, and other information that may interest you. You can unsubscribe from these communications at any time.
- Website Improvement: To analyze and understand how you use our Website through tools like Google Analytics, enabling us to enhance user experience.
- Appointment Scheduling: To manage appointments via Calendly.
- Compliance: To comply with legal obligations and protect our rights.
5. Legal Basis for Processing
Under the GDPR, we process your data based on the following legal grounds:
- Consent: You have given explicit consent for us to send you marketing communications.
- Contractual Necessity: Processing is necessary to fulfill a contract or perform pre-contractual measures (e.g., responding to your service requests).
- Legitimate Interests: To improve our Website and offer more relevant services to our users.
- Legal Obligations: To comply with legal requirements regarding data retention and reporting.
6. Data Sharing and Third-Party Services
We share your personal data with third-party service providers only to the extent necessary for them to perform services on our behalf. These include:
Your data is not sold to third parties. All third-party services are bound by data protection agreements to ensure your data is handled securely and in compliance with applicable laws.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Contact and Subscription Data: Retained until you unsubscribe from our newsletters or request deletion.
- Analytical Data (Google Analytics): Retained for a maximum of 26 months.
- Transactional Data: Retained in accordance with legal requirements for commercial document retention.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
9. Your Rights
Under the GDPR and French data protection laws, you have the following rights regarding your personal data:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete data.
- Right to Erasure: You can request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: You can request the limitation of processing your data under specific circumstances.
- Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your data, particularly for marketing purposes.
To exercise these rights, please contact us at:
- Email: contact[@]joyjet.com
- Mailing Address: Joyjet, 14 rue Froissart, 75003 Paris, France
We will respond to your request within 30 days.
10. Cookies
Our Website uses cookies to enhance your browsing experience and analyze website usage. Cookies are small text files stored on your device. You can manage or disable cookies through your browser settings, but doing so may affect the functionality of our Website.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: contact[@]joyjet.com
- Mailing Address: Joyjet, 14 rue Froissart, 75003 Paris, France
